Frequently Asked Questions

Due to the Supreme Court decision South Dakota vs. Wayfair (2018), companies that sell on the internet can be forced to pay sales tax in other states. The states set their own sales tax thresholds (called an "economic nexus") that Altamont may be subject to. If sales tax is charged, your state is one that requires sales tax, even from out of state sellers.

We currently only ship within the United States.

Orders are processed and shipped in the order they are received and based on the availability of grips requested. Due to high demand and the amount of custom modifications often requested, we cannot keep every variation of a grip in stock. If it is not able to ship within a week, you will receive an email notice giving you an updated shipping timeframe. You will also receive an email update when the grip(s) you ordered are shipped along with tracking information.

1. Make sure the handgun is unloaded! Check any action, barrel, chamber, or cylinders to be certain they are empty and the gun is safe to work on.

2. Prepare the frame. Remove existing grips and clean the frame.

3. Check the hardware. Gently, pull apart any grips that are two panels pinned together. If new screws were sent with the grip, use them. Otherwise, use the original screws.

4. Install the grips. Use your hands to slowly press the new grips straight onto the frame. The grips should lay flush with the frame and the locator pins should slide easily over the pinhole. Do not use the grip screw to force the grips onto the grip frame pin. If the grips do not easily go over the grip frame pin, open up the edge of the pinhole with a knife and try again. Once the grip sits flush with the frame, tighten the grip screw until snug. It is important not to overtighten the grips! Now make sure there is no interference with the operation of the handgun. Do not load or fire the weapon until the new grips are snugly screwed into place and gun operation remains uninhibited.

While fitting problems are unlikely, all frames have some variation! You will especially see this on stainless/nickel frames, Colt Single Action, and Walther PPK/S.

Each Colt Single Action grip must be fitted to the specific individual gun. We make the Single Action grip in 2nd and 3rd generation sizes; these are slightly oversized to the frames. With each Single Action grip, we send a sheet detailing the fitting procedures.

The Walther PPK/S requires minor fitting of the inside tabs to the machined opening in the frame. File the tabs with fine grit sandpaper until the grip sits flush on the frame then snug the grip down with the grip screw.

If you have any difficulties fitting the new grips to your gun, please call 1-800-626-5774 between 7:00 AM and 4:00 PM (Central) Monday through Friday for technical support.

ALTAMONT® is not currently accepting commission work at this time.

This includes receiving a customer supplied firearm for engraving or adding elements such as initials to an existing design.

The materials available will depend on the gun you are outfitting. Most will be available in our super woods - Super Rosewood, Super Walnut, or Silverblack. These three are dyed birch laminates. We have experimented with many premium and synthetic materials and found these to be both durable and beautiful. We also offer bonded ivory, imitation stag, aged ivory, white pearl, pink pearl, and in some cases rubber, plastic, and premium woods.

While we do not make any specifically left handed handgun grips, most can be made ambidextrous.

We do offer ambi and magwell cuts for many of our 1911 grips. Click the Customize button once you have added the grips to your cart to see what options are available to you.

For most grips, buffing them lightly with a dry towel will do the trick. You can also use a light oil on the super woods and premium wood grips or rubbing alcohol on the pearl and bonded ivory grips. Be especially careful on scrimshaw. Never use harsh chemicals on any ALTAMONT® grips.

We do not currently make any grips for the Uberti, Rossi, Chiappa, Caspian, Kahr, Star, Double Stack Para Ordnance, or Italian Single Action. If you would like to be notified should we ever start to make these grips or if the gun in question is not listed here, please shoot us an email! We frequently manufacture new items.

We are proud to say our products are only made in the USA. Entirely designed, manufactured, and shipped out of Rantoul, Illinois.

For grip orders, we accept all major credit cards for payment and process them through PayPal for your peace of mind. Exceptions may apply.

All engraved firearms can be paid by credit card online, processed by EProcessingNetwork. Alternatively, you may also send a Cashier's Check or Money Order for your firearm purchase.

How to Purchase Firearms Online

We, Altamont Engraving Co., sell firearms (custom and stock) only in accordance with Federal, State, and Local firearm laws.

In order to Purchase Firearms Online:

1. You must be 18 or older to purchase long guns and 21 or older to purchase handguns.

2. Check your local and state laws. You must complete the following steps listed below before we can process your order:

A. Verify that the product you wish to purchase from Altamont Engraving Co. meets your state, county, or city firearm laws.

B. Once you have completed your firearm purchase online. You will receive an order confirmation email. If you do not receive an email order status update within five business days after placing your order, please give us a call at 1-800-626-5774.

C. Find a local FFL that will accept the transfer of the firearm for you. This can be your local Gun Shop, Pawn Shop, Gun Range or any other location that holds a current FFL and will help you with your transaction. You can use the search function below to view the list of FFL holders that are currently on file (we do not endorse or suggest the use of any FFL listed here): https://www.ffldealernetwork.com Please make sure you write your name and order number on any correspondence you send us. If you choose a FFL not on the above mentioned link, have them email a file copy of their FFL to us at [email protected].

D. Contact your FFL and tell them you would like to transfer a firearm from Altamont Engraving Co. This transaction is solely between you and the FFL holder.

E. Once your FFL holder receives your firearm, you will need to pick it up.

IMPORTANT: Upon arrival at your FFL, inspect your firearm to make certain that everything is acceptable before filling out the necessary paperwork. Once the transfer of the firearm is complete, the manufacturer’s warranty is then in effect and from that point on any complications with the firearm will need to be handled by the manufacturer. Engraving may affect the manufacturer's warranty and component replacement policies. For questions regarding this, contact the manufacturer directly. Altamont Engraving Co is not affiliated with or endorsed by any manufacturer, and does not make any claim or representation on their firearm warranties.

YOU ARE RESPONSIBLE FOR COMPLYING WITH ALL FEDERAL, STATE AND LOCAL LAWS. If you are in the state of California, please ensure that your FFL has verified that the purchased item is on the allowable list of firearms.

Altamont Company grip orders ship Monday through Friday via USPS First Class so that orders can be tracked and delivery confirmed. US Postal First Class Mail normally takes 1-4 business days. You will receive Tracking information once we have your order prepared to ship.

All firearms must be shipped to a licensed FFL. Please note that YOU are responsible for selecting the FFL Dealer and arranging to have a copy of their Federal Firearms License emailed to us at [email protected].

KNOW YOUR FEDERAL, STATE AND LOCAL LAWS BEFORE YOUR PURCHASE - this is YOUR responsibility. State restrictions may apply. We will not modify a firearm from its manufactured packaging in order to make it compliant with your state laws.

UPS 2nd Day Air shipping with insurance is included with your firearm purchase.

This Privacy Policy governs the manner in which Altamont Company and Altamont Engraving collects, uses, maintains and discloses information collected from users (each, a “User”) of altamontco.com or altamontengraving.com (“Site”). This privacy policy applies to the Site and all products and services offered by Altamont Co. and Altamont Engraving Co.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information and verification. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Altamont Company or Altamont Engraving Co. may collect and use Users personal information for the following purposes: - To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently. - To improve our Site: We may use feedback you provide to improve our products and services. - To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We may occasionally send promotional materials, as permitted by applicable law; Users will be able to opt-out of further promotional communications.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also compliant with the PCI DSS security requirements in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Altamont Company or Altamont Engraving Co. has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

We reserve the right to refuse service to anyone for any reason at any time.

It has always been important to Altamont Company that you are satisfied with your pistol grips, rifle stocks, and accessories. For this reason, we provide a generous return and exchange policy.

- Product broken during shipment or arrived with manufacturer defects? Contact us and we will send you a return shipping label and replace it for you.

- Product was ordered incorrectly, breaks shortly after arrival, or just simply is not what you are looking for? Mail it and the completed Return Form back to us within 90 days for exchange or refund.

- Product breaks or has problems throughout its lifetime? Mail it and the completed Return Form back to us at any time and we will repair or replace it for you.

We are confident in our product and strive for exceptional customer satisfaction.

NOTE: Engraved firearms are an exception to the above policy. We will accept returns on guns within 7 days of delivery, un-fired only. We will NOT repair or replace any part of the gun except the grip, or a functional defect directly caused by an Altamont manufacturing process.

STANDARD TERMS AND CONDITIONS OF SALE - U.S.

1. SCOPE

The Terms and Conditions ("Terms") contained herein shall apply to all Altamont quotations, offers, and sales of products and/or services, except to the extent that these Terms conflict with a written contract, sales agreement or distributor agreement signed by both Altamont and Buyer. Altamont quotations, offers, and sales are expressly conditioned upon Buyer's acceptance of the Terms herein, which acceptance may be express or implied. Altamont expressly rejects any Buyer terms and conditions, including but not limited to any Buyer terms and conditions which have been or may in the future be included as part of any purchase order, procurement document, or other communication from Buyer. Altamont's failure to object to provisions contained in any communication from buyer shall not be deemed to waive any provisions herein, or to accept any different terms and conditions communicated by Buyer. These Terms apply in lieu of any course of dealing between the parties or usage of trade in the industry

2. PRICE, TAXES AND QUOTATIONS

Price proposals by Altamont for products and/or services are valid for 30 days from issuance, unless otherwise provided by Altamont in writing. Except where specifically indicated in Altamont's written price proposal, all prices are exclusive of all taxes applicable to the manufacture or sale of any product. All applicable taxes shall be the responsibility of and paid by Buyer unless Buyer provides a proper tax exemption certificate. Any amounts paid at any time by Altamont that are the responsibility of Buyer, such as export license fees, shall be invoiced to buyer and shall be reimbursed by Buyer to Altamont .

3. TIME OF DELIVERY

Altamont reserves the right to ship product in advance of any Confirmed Shipping Date. Time of delivery by Altamont is not of the essence and any dates provided may change without notice. At any time prior to delivery, Altamont Company may cancel this purchase order or any part hereof or change the delivery date, in either case, without any expense or liability to Altamont.

4. PAYMENT TERMS

Payment terms shall be net thirty (30) days from the date of invoice, unless otherwise provided. If amounts are not paid when due, Buyer agrees to pay interest on any unpaid balance at a rate of one and one half percent (1.5 %) per month, or the maximum rate permitted by law, whichever is less. All payments are to be in United States dollars. Where payment is made by letter of credit, all costs of collection shall be for Buyer's account. Buyer agrees to pay Altamont's reasonable costs to collect delinquent accounts, including but not limited to attorney fees and costs of legal action. When applicable, payment prior to shipment may be required at the sole discretion of Altamont.

5. NON-CONFORMING DELIVERY AND RISK OF LOSS

(a) All sales are FOB origin. Risk of loss and title shall pass to Buyer as soon as the products have been placed with a transport agent. Altamont shall be entitled to retain a security interest in the products until Buyer's final payment. (b) Buyer shall notify Altamont in writing of any visible defects, quantity shortages or incorrect product shipments, within ninety (90) days of receipt of products or services. Failure to so notify Altamont within ninety (90) days shall constitute acceptance and be deemed an unqualified waiver by Buyer of any rights to reject or return products or services on the basis of visible defects, shortages or incorrect shipments.

6. ORDER CANCELLATION

(a) Buyer's Cancellation for Convenience: Buyer may cancel an order for convenience on the following terms: (i) For standard Altamont products, Buyer may cancel delivery without penalty if the cancellation is prior to the Shipping Date; (ii) For services, nonstandard parts, custom products, or standard parts with minimum usage, Buyer may cancel an order by providing written notice to Altamont more than thirty (30) days in advance of the Confirmed Shipping Date, except that (1) Buyer shall accept delivery and pay Altamont the contract price for all products and services completed at the time of such cancellation; (2) for products which are in the work-in-process inventory and services which Altamont has not completed at the time of cancellation, the Buyer shall pay Altamont an amount equal to the percentage complete multiplied by the contract prices; and (3) Buyer shall pay promptly to Altamont the costs of settling and paying claims relating to termination of the work of Altamont's subcontractors and vendors, as well as accounting, legal, and clerical costs relating to the cancellation. (b) Buyer's Cancellation for Default: If Altamont does not deliver products or services by an order's Confirmed Shipping Date; Buyer provides written notice with at least sixty (60) days for Altamont to cure; and, after such cure period, Altamont is unable to complete delivery, then Buyer may cancel the order in whole or in part. Notwithstanding any termination of Altamont for default, Buyer shall accept and pay Altamont the contract price for all conforming products and services delivered by Altamont prior to such termination. (c) Altamont's Cancellation: Altamont shall have the right to cancel any order in whole or in part, without notice to Buyer, in the event that Buyer becomes insolvent, adjudicated bankrupt, petitions for or consents to any relief under any bankruptcy reorganization statute, otherwise in Altamont's judgment becomes unable to meet its financial obligations in the normal course of business, or, on notice before the confirmed shipping date, without cause. Nothing in this Agreement shall be construed to limit any right or remedy of Altamont at law or in equity. All rights and remedies of Altamont under this Agreement and at law and in equity are cumulative and not mutually exclusive, and the exercise of one shall not be deemed waiver of the right to exercise any other.

7. WARRANTY

Altamont products carry a lifetime warranty. Altamont will replace any products returned for warranty if the product is currently being produced. If the part is obsolete, Altamont will replace it with a product of equivalent or lesser value only if such a part is available. If a part is obsolete and no replacement is available, Altamont is free of warranty obligation. Certain products are excluded from Altamont’s lifetime warranty - those products will have their warranties specified separately. Except as specified below or otherwise agreed in writing, products sold hereunder shall be free from defects in materials and workmanship and shall conform to Altamont's published specifications or other specifications accepted in writing by Altamont. The foregoing warranty does not apply to any products which have been subject to misuse, neglect, accident or modification. Altamont shall make the final determination as to whether its products are defective.

Altamont's sole obligation for products failing to comply with this warranty shall be, at its option, to replace or issue credit for the nonconforming product where, (i) Altamont has received written notice of any nonconformity; (ii) after Altamont's written authorization, Buyer has returned the nonconforming product to it; and (iii) Altamont has determined that the product is nonconforming and that such nonconformity is not the result of improper installation, repair or other misuse. THE FOREGOING WARRANTY AND REMEDIES ARE EXCLUSIVE AND MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALTAMONT DOES NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH ITS PRODUCTS.

8. LIMITED LIABILITY

Neither Altamont nor Buyer shall be liable for delay, lost revenue, lost profits, loss of goodwill, or for any other incidental, consequential, special or punitive damages arising out of or relating to the sale of any Altamont products or services, or performance or nonperformance of this Agreement. Altamont's maximum aggregate liability to Buyer arising out of or relating to this Agreement, including but not limited to any express or implied warranty, condition, or representation, shall be the price of the affected products or services for which Buyer has paid Altamont under this Agreement.

9. CONFIDENTIAL INFORMATION

Except as required by law, neither party shall use (except for purposes connected with the performance of its obligations to the other hereunder), divulge or communicate to any third party any information provided by the other that it reasonably knows to be confidential.

10. FORCE MAJEURE

Altamont shall not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay, when such delay is due to causes beyond the reasonable control of Altamont, including but not limited to the elements, acts of god, acts of the Buyer, act of civil or military authority, war, terrorist acts, riots, concerted labor action, or shortages of materials. The delivery date shall be deemed extended for a period of time equal to the time lost due to any such excusable delay.

11. COMPLIANCE WITH LAWS

Buyer shall comply with Federal, state, and local laws, rules and regulations pertaining to the goods or services purchased or received under this Agreement. Buyer is advised that the goods and services purchased or received from Altamont under this Agreement, including but not limited to any related drawings, samples, or technical manuals, may be restricted under the Arms Export Control Act, International Traffic in Arms Regulations (ITAR), Export Administration Act, and/or Export Administration Regulations (EAR). In addition, assembly of Altamont parts or placing other accessories onto Altamont products, and/or their transport or resale may violate applicable laws, rules or regulations and are done at Buyer's sole risk. Buyer expressly assumes all responsibility and all liability for its conduct and compliance with all laws, rules and regulations, and Altamont expressly disclaims any responsibility or liability therefor. Buyer agrees to indemnify and hold Altamont harmless from all sums, costs and expenses as a result of any and all loss, expense, damage, liability, claims, and demands, either at law or in equity, arising out of or relating to any of Buyer's actions or failures to act.

12. ASSIGNMENT AND SUBCONTRACTING

Altamont shall be entitled at all times to delegate or assign its rights under the contract (in whole or in part), or to subcontract any part of the work or services to be provided under the contract, as it deems necessary or desirable. Buyer may not assign its rights under this contract without the written approval of Altamont.

13. NOTICES

Any notice hereunder shall be deemed to have been given if sent by prepaid first class mail to the party concerned at its last known address. Notice to Altamont shall be to Altamont Company, 901 N. Church St., Thomasboro IL 61878.

14. WAIVER

Failure by Altamont to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

15. APPLICABLE LAW

Any dispute arising out of or related to an Agreement to which these terms and conditions apply shall be resolved exclusively under the laws to the State of Illinois and in the state or federal courts located in Thomasboro, Illinois, United States of America

16. INTELLECTUAL PROPERTY RIGHTS

Altamont reserves all intellectual property rights including, but not limited to, patent, copyright, trade dress, and trade secret. Buyer shall not reverse engineer, decompile, or attempt to do so or the like with respect to any Altamont product. The trademarks, trade dress, and service marks of Altamont may be used publicly only with prior permission from Altamont. Fair use of Altamont's trademarks in advertising and promotion of Altamont's products is permitted only with proper acknowledgment. The absence of any marking, name or logo shall not constitute a waiver of any intellectual property rights that Altamont may possess in any of its products, service marks or logos. No license is transferred or intended to be by these terms with respect to any Altamont product or its associated intellectual property.

17. SEVERABILITY

The invalidity, illegality or unenforceability of any provision of this Agreement shall not affect or impair the validity, legality, or enforceability of any other provision of this Agreement, which shall remain in full force and effect.

18. AMENDMENT OF TERMS

These Terms shall not be waived or amended except by Altamont's express written agreement. These terms and conditions may change without notice at any time.

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

This site is provided by Altamont Engraving Co. on an “AS IS” basis. Altamont Engraving Co. makes no warranties of any kind, expressed or implied regarding the operation of this site or the information, content or products appearing on this site. To the fullest extent permissible by law Altamont Engraving Co. disclaims all warranties expressed or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose and also such warranties for any merchandise offered on this site, unless explicitly stated otherwise.

This disclaimer does not apply to any product warranty offered by the manufacturer of any product sold on this site. In some jurisdictions limitation of liability are not permitted. In such jurisdictions some of the foregoing limitations may not apply to you. Altamont Engraving Co., its employees, officers, agents, and suppliers shall not be liable for any damages of any kind arising from the use of this site including direct, indirect, incidental, punitive, or consequential damages whether in contract, negligence or tort even if Altamont Engraving Co. knew or should of known of the possibility of such damages.

Your use of this website is at your sole risk. If you are dissatisfied with the website or content of the site you are sold, the exclusive remedy is to discontinue using the site. All products sold on this site are for adult use only and by ordering on this site you certify that you are of legal age and not prohibited from purchasing the products. Merchandise listed herein is not for sale in any state district of territory where the receipt, possession, sale of use of any such merchandise is prohibited.